FAQ

💬 Need Help with Orders, Products, or Custom Requests?

At Sobling, we know that responsive and reliable support is key to successful business. That’s why our dedicated service team is here to help you with every question, concern, or custom need — from jewelry specifications and lead times to shipping, returns, and reorders.

Whether you’re a new customer looking for guidance, or a long-term partner needing updates on production or certification documents, our team responds within 12 hours, guaranteed.

Need support in product selection, order tracking, or dropshipping setup? We’re just one message away.

Every interaction is handled with care, clarity, and professionalism — because your success is our priority.

📧 Have a question? Contact us via email, WhatsApp, or the inquiry form below — we’re here to help every step of the way.

1
Guarantee & Warranty
Sobling offers terms of 30 days guarantee, 360 days quality warranty, free to repair or replace any defective products without any limited terms, help you establish 100% customer satisfaction.
2
How much to Customize?
- 3D Designs Cost: Start from US$30, up to US$150 depends on the complexity of the jewelry design. - Master Mold Cost: US$10-30 per piece. - Rubber Mold Cost: US$5-20 per piece.
3
Samples Policy
Before bulk production, Sobling will produce samples & send to you for inspection & confirmation. Samples production taken approximately 7 - 15 days, after that will arrive at your location in 7 days. Samples' cost will be charged at the beginning, then refunded after order finished. So in fact, samples cost is free charge finally.
4
MOQ Requirements
- Inventory products: 10pcs MOQ of each item. - Little bit changes for invetory products: 30pcs MOQ of each item. - Custom new designs: 50pcs MOQ.
5
How long to Customize?
3D Models: 3 days. - Making Samples: 15 days. - Bulk Producion: 25 days. - Delivery at your location: 10 days.
6
Shipping Method
Order package will be sent to you by FedEx/UPS/DHL door to door services, & arrive at your location in 7-10 days.
7
Payment Terms
30% deposit before production and balance paid before shipment. 5 payment methods for your selection. - Wire transfer - Paypal - Credit card - Western union - others like Alipay
8
New Project Payments
There's no charge to discuss your design and price out options with our team. Except orders & shipping, all other cost are free of charge.
9
Customization
Your logo engraving available, your own jewelry samples accepted. Welcome to contact us for your special custom requirements
10
Do you sell inventory?
We don't sell inventory, all production carried out according to customers' order quantities.

Need Support of New Products Solution?

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All-In-One Products Solution For Your Multiple Needs

Why Choose Sobling?​

Sobling Team Members silver jewelry manufacturer and factory
  • Up to 70% time saving
  • Up to 40% cost saving$
  • 30 Days Return Guarantee
  • 7x24 VIP SERVICES
CERTIFICATIONS

Sobling Respects Quality Standards​

Sobling comply with Quality certificates as TUV CNAS CTC